QuestionPro launches new reputation monitoring and analysis tool

QuestionPro

CX Reputation is an add-on for QuestionPro CX that provides marketers with more holistic and integrated insights from voice-of-the-customer analysis.

QuestionPro CX Reputation Platform

QuestionPro's CX Reputation is an all-in-one reputation management platform that monitors and analyzes public ratings and review sites of a company, brand or product, transforming them into actionable information.

QuestionPro’s CX Reputation is an all-in-one reputation management platform that monitors and analyzes public ratings and review sites of a company, brand or product, transforming them into actionable information.

AUSTIN, Texas, Sept. 29, 2022 (GLOBE NEWSWIRE) — QuestionProa global leader in online research and investigation services, today announced the launch Customer experience reputationan all-in-one reputation management platform that monitors and analyzes public ratings and review sites for a company, brand, or product, turning them into actionable insights.

CX Reputation helps companies turn detractors into promoters by identifying negative reviews or conversations and empowering customer service teams to actively respond and engage with customers. CX Reputation is an add-on to the QuestionPro CX platform, which means customers can now take advantage of direct surveys, digital feedback, online ratings, reviews and social data, all natively to the within the same platform.

This combination of different sources of Voice of the Customer feedback provides a more holistic and integrated view of the customer experience, and therefore a more accurate representation of the broader customer experience.

QuestionPro CX reputation features include:

  • Monitor, track and analyze ratings and public notices

  • Integrations with nearly all major review platforms

  • Notice

  • Real-time analysis

  • Filter reviews

  • AI sentiment analysis

CX Reputation integrates with Google My Business, Google Play Store, Trustpilot and ReviewTrackers. QuestionPro will showcase this new tool at its XDay North America 2022 event, in the CX Product Meeting Room on Thursday, October 27 at 11:00 a.m. CT. Registration for the event is available here: https://www.questionpro.com/xday/fall-2022/

“Brand insights don’t just come from surveys and reviews, they come from what people say about a brand across the internet, from review sites to social media to e-commerce sites. “said Ken Peterson, President of QuestionPro CX. “CX Reputation aggregates, analyzes and delivers insights from these disparate conversations, ratings, rants and reviews in one place, making it easier than ever for marketing and customer service to spot and resolve issues and interact better with customers.”

About QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that helps businesses make better decisions with data. From free consumer accounts to in-depth enterprise-level research, we offer tools for creating, distributing, and analyzing surveys. We also offer survey, mobile research and data visualization platforms. Fortune 100 companies rely on us to help them unlock customer, employee and market insights. With offices in the United States, Canada, Mexico, United Kingdom, Germany, Japan, United Arab Emirates and India, we offer our clients 24/7 access to specialists and highly qualified engineers. More information is available at www.questionpro.com

A photo accompanying this ad is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/401789fd-07fc-4502-9b97-150d12488c65

CONTACT: Media Contact John Williams, Scoville PR for QuestionPro +1-206-660-5503, [email protected]

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